For over 25 years organisations and businesses throughout Australia have depended on Premier Contact Point.
Ensure your community gets help when they really need it
Government and Councils
During storms, floods, fires, outages, accidents - the calls and messages avalanche. Volumes spike, queues grow and you need more hands on deck quickly to coordinate operational response and deliver answers. Your contact technology must be reliable and able to scale quickly to meet your needs.
Utilities and Services
When supply fails, your contact centre is the first place customers turn to. You must respond quickly and efficiently and keep customers informed. You will be judged on your responsiveness and helpfulness. You cannot have any communications technology failures.
Corporates, Retailers, Clubs
Maybe you have a big event or sale happening. Maybe you have to pull products off a shelf quickly or deal with a recall for a faulty product. Maybe you’ve had a security scare. When volumes spike, your team better have phones, webchat, email and messenger lines ready and able to cope.
Every decision you make depends on highly functional and reliable communications technology
But when systems fail, queues explode, integrations break, reporting disappears … it’s your Customer Service and IT Managers responsible for customer interactions who absorb the full weight of organisational pressure and blame. They have all the accountability. None of the control.
In most cases, it’s not their fault. The systems they rely on are built and supported overseas. They are often slow, have limited capabilities and urgent tech support is difficult with time and cultural differences, or limited support options.
Your teams should never have to worry about what could happen if it fails
We provide the infrastructure and expertise that ensures organisations can respond when it matters most.
Contact Point delivers the security, flexibility and reliability needed to perform under pressure. Backed by people who take ownership, it ensures everything works as it should, every day.
Critical Moment
When the conversation mattered most
Where the communications system was essential to responding under sudden operational pressure.
Melbourne Water
Read the case study
Operational Control
Giving organisations control over critical systems
Where a customer regained visibility, control and confidence over the environment they are accountable for.
Tweed Shire Council
Read the case study
Reliability
Systems that perform under pressure
Where stability and long-time performance kept working, year after year, without anyone needing to think about it.
Phoenix Health Fund
Read the case study
And when it’s not manic?
Even when you’re not in a critical situation, you still need to deliver exceptional customer service, every single time. It is expected by all, and the key to maintaining trust and loyalty.
Contact Point is the vital connector between you and your customers
What you guaranteed to get
Enterprise reliability
Infrastructure that enables conversations to continue when systems are under pressure.
Reporting visibility
Clear real-time and historical reporting and analytics to aid performance and delivery management.
Flexible technology
Advanced omnichannel and AI capabilities, and integrates easily with the systems you already run.
Local responsiveness
Direct access to Australian engineers who will support and resolve issues quickly.
Enterprise security
Robust data protection and compliance for all high-trust environments.